NEWSWhat's happening in our practice
Under the Orange setting, all clients and visitors over the age of 12 to our practice must wear a face covering (if you have a mask exemption please let us know).
Please do not enter our practice if you are unwell with any Covid-19 like symptoms, have been advised to isolate or if you are a close contact awaiting Covid-19 test results. Please call us first and we will be happy to reschedule your appointment.
Prior to your appointment you will be asked Covid-19 risk assessment questions and to use hand sanitiser on entry to the practice. The screening questions we may ask are:
- Do you have any symptoms of Covid-19 (new or worsening cough, sneezing and runny nose, fever, temporary loss of smell or altered sense of taste, sore throat, shortness of breath)?
- Have you had a household contact with a confirmed Covid-19 case in the last 7 days?
All our staff are fully vaccinated and will wear face masks at all times. As we are a healthcare service we do not have a My Vaccine Pass requirement. We value our continued responsibility for your eye care and thank you for your patience. The safety of you, your family and our staff are paramount to us.
Contactless delivery of products
We can courier your usual contact lenses directly to you. Please place an order using our online form or if you require contact lens solutions order here specifying what you need (courier charges may apply).
Other health & safety measures
We have strict protocols in place as specified by the Ministry of Health and our regulatory board. Below is an overview of some of the other measures we have in place to keep you safe
- Contact tracing: Consultations are by appointment only which enables us to trace any close contact with our optometrists if required. No medical information will be provided for contact tracing purposes.
- Coming to your appointment: We will make sure we are on time and we ask that you do the same. Bring only what you need, and we kindly ask that if you require a support person that you only bring one extra person to your appointment in order to limit the number of people in our practice. We will invite you to use sanister when you enter and exit the practice, and we are encouraging cashless payments.
- Personal Protective Equipment: All staff are wearing masks at all times, incuding within the consultation. All staff are adhering to strict hand hygiene and we have installed face shields on our close contact equipment. Clients must wear a mask to the appointment.
- Cleaning and disinfection: We always work to the highest health and safety standards. We will have regular scheduled cleaning and disinfection of surfaces and ensure thorough disinfection of our consultation rooms and clinical equipment between each patient.
Cleaning your glasses
It’s a good idea to clean your glasses regularly. Washing your glasses either with a glasses cleaning solution or under lukewarm tap water with a diluted mild detergent such as hand-soap or dishwashing detergent will help to remove any microbes.
Clean your glasses thoroughly including the nosepads and arms, and dry them with a clean microfibre cloth. It is important to ensure your hands are clean before touching your face or your glasses.
Avoid using any solvents or abrasive products such as alcohol or hand sanitiser on your glasses and lenses as this can damage the materials and will void the manufacturing warranty. We sell specific anti-fog treatments for spectacle lenses to help prevent fogging while wearing masks.
Contact lens wear during COVID-19
There is currently no evidence to suggest that there is any increased risk of infection or that coronavirus can be contracted through contact lens wear. However, it is critical to follow strict hygiene measures by washing your hands thoroughly, followed by drying them, before handling your contact lenses or touching your eyes.
It is also important to avoid over-wearing your contact lenses. Discard contact lens cases monthly, and avoid lens wear if you are unwell (in particular with any cold or flu-like symptoms). Replace and care for your lenses as prescribed – dispose of contact lenses as instructed by your optometrist, always use fresh solution to clean contact lenses and avoid any exposure of your lenses to tap water.
If you have any concerns, remove your contact lenses and contact us.