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What's happening in our practice

We thank you for your continued support in these times. Both our practices are open Monday to Friday. Please read below for our changes during different alert levels. 

Our practice is open in Covid-19 Alert Levels 1 & 2 and we can see you for normal examinations. Please do not come to your appointment if you are unwell with Covid-19 like symptoms or have been advised to isolate. 

During Level 3 & 4 the practice is closed but we can assist you remotely and provide emergency eye care if necessary. All appointments scheduled in Level 3 & 4 will be cancelled and contacted to reschedule as soon as we reopen. We will continue to follow stringent health and safety measures in line with public health recommendations. 

We are an essential service and will be able to supply products (including contact lenses and solutions) and provide emergency eye care during all alert levels. Please call the practice if emergency care is required.

We value our continued responsibility for your eye care and thank you for your patience during this challenging time. The safety of you, your family and our staff are paramount to us.

Contact lens orders

We can still arrange your usual contact lenses to be couriered directly to you. Please place an order using our online form or if you require contact lens solutions order here specifying what you need.

Health & safety measures implemented

We have strict protocols in place as specified by the Ministry of Health and our regulatory board. Below is an overview of some of the measures we have in place to keep you safe:

  • Pre-screening: You may be asked screening questions before or on arrival to our practice, regarding any recent illness, Covid-19 testing, travel or contact with someone who has or had Covid-19.
  • Contact tracing: All visitor’ details will be recorded and available to the Ministry of Health upon request if required. No medical information will be provided for contact tracing purposes.
  • Coming to your appointment: We will make sure we are on time and we ask that you do the same. Bring only what you need, and we kindly ask that if you require a support person that you only bring one extra person to your appointment in order to limit the number of people in our practice. We will invite you to use sanister when you enter and exit the practice, and we are encouraging cashless payments.
  • Personal Protective Equipment: Your optometrist will wear a mask during your consultation in Alert Level 2. All staff are adhering to strict hand hygiene and we have installed face shields on our close contact equipment. We strongly recommend clients wear a mask to the appointment in Level 2 and above. 
  • Cleaning and disinfection: We always work to the highest health and safety standards. We will have regular scheduled cleaning and disinfection of surfaces and we have spaced appointments apart to ensure thorough disinfection of our consultation rooms and clinical equipment between each patient. 



Cleaning your glasses

It’s a good idea to clean your glasses regularly. Washing your glasses either with a glasses cleaning solution or under lukewarm tap water with a diluted mild detergent such as hand-soap or dishwashing detergent will help to remove any microbes.

Clean your glasses thoroughly including the nosepads and arms, and dry them with a clean microfibre cloth. It is important to ensure your hands are clean before touching your face or your glasses.

Avoid using any solvents or abrasive products such as alcohol or hand sanitiser on your glasses and lenses as this can damage the materials and will void the manufacturing warranty.

Contact lens wear during COVID-19

There is currently no evidence to suggest that there is any increased risk of infection or that coronavirus can be contracted through contact lens wear. However, it is critical to follow strict hygiene measures by washing your hands thoroughly, followed by drying them, before handling your contact lenses.

It is also important to avoid over-wearing your contact lenses. Discard contact lens cases monthly, and avoid lens wear if you are unwell (in particular with any cold or flu-like symptoms).

Replace and care for your lenses as prescribed – dispose of daily contact lenses each evening (you can recycle all packaging in-store once we reopen!) or disinfect your monthly or two-weekly lenses as instructed by your optometrist, always using fresh solution and avoiding any exposure of your lenses to tap water.

Avoid touching your eyes, especially in high-risk environments, and remember to ask yourself these three questions each time you wear your lenses:

  • Do my eyes feel good with my lenses? There should be no discomfort.
  • Do my eyes look good? There should be no redness.
  • Do I see well? There should be no unusual blurring with either eye.

If you have any concerns, remove your contact lenses and contact us.