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What's happening in our practice

Barry & Sargent Optometrists will be operating under Level 2 and both practices will return to normal opening hours Monday-Friday (we will be closed on Saturdays during Level 2). Things will be slightly different from usual, but as always your eye care is our top priority and we look forward to seeing you very soon.

Update 11 May: 

We will spend the next two days contacting clients who missed their appointments due to the lockdown. If you haven’t missed an appointment but would like an appointment now, please contact us here and we will accommodate you as soon as possible. We appreciate your patience as we provide priority to clients who have had to cancel existing bookings.

We can still provide contactless supply contact lenses, solutions and eye drops. To order contact lenses please use our contact lenses order form or for any other non-urgent queries or to order other products please contact us here.

If you have any urgent eye queries, as always please call us. We can still provide telephone or telehealth consultations if required. 

Health & safety measures implemented

The safety of you, your family and our staff are paramount to us, and we have strict protocols in place as specified by the Ministry of Health and our regulatory board. Below is an overview of some of the measures we have in place to keep you safe:

  • Pre-screening: Before visiting one of our practices you will be screened over the phone regarding any recent illness, travel or contact with someone who has or had Covid-19.
  • Contact tracing: All visitor’ details will be recorded and available to the Ministry of Health upon request if required. No medical information will be provided for contact tracing purposes.
  • Coming to your appointment: We will make sure we are on time and we ask that you do the same. Bring only what you need, and we kindly ask that if you require a support person that you only bring one extra person to your appointment in order to limit the number of people in our practice. We will invite you to use sanister when you enter and exit the practice, and we are encouraging cashless payments.
  • Personal Protective Equipment: We are following advice from the Ministry of Health and will use mask or gloves only for certain procedures. All staff are adhering to strict hand hygiene and we have installed face shields on our close contact equipment. However if you feel more comfortable that we wear PPE during your entire appointment, please let us know and we will happily oblige.
  • Cleaning and disinfection: We always work to the highest health and safety standards. We will have regular scheduled cleaning and disinfection of surfaces and we have spaced appointments apart to ensure thorough disinfection of our consultation rooms and clinical equipment between each patient. You can still browse our fantastic selection of frames, which we will sterilise before and after you try them on.

Updated 26 April 2020

We value our continued responsibility for your eye care, so thank you for your patience during this challenging time. We send our best wishes to you and your families, and look forward to seeing you after the shutdown ends.

How we can help you during the shutdown

Our practices will remain closed during Level 3 unless by appointment only, with our team working from home where we can. We are still able to support you and provide the following:

  • Contactless supply of contact lenses, solutions and eye drops.
  • Repair or supply of prescription glasses only if you cannot make do with your current eye wear due to it being broken, lost or if it no longer provides adequate vision to carry out usual activities.
  • Consultations for eye emergencies or urgent eye health examinations that cannot be postponed.
  • Advice via telehealth where possible.

Eye health services and advice during the shutdown

During the shutdown period if you have an emergency eye problem, including acute red eyes, sudden vision loss or double vision, or new flashes and floaters, please contact us by phoning the practice for an emergency contact number.

We will have an on-call optometrist working remotely from home to triage any problems to decide if we should see you or if it requires referral to a specialist. (Please note that urgency of the eye problem and risk for exposure of yourself and any healthcare professionals to COVID-19 will be considered.)

We are unable to see you for “routine” (or regular) appointments until we return to Level 2.
If you are unsure about the urgency of your symptoms or if you have any concerns, please contact us so we can offer guidance on what to do next. We are able to arrange a telehealth appointment for you via video conference if required.

Previously scheduled appointments

All appointments that were scheduled during the lockdown period have been cancelled and notified via email or SMS. We will contact you to reschedule once we return to Level 2 and can provide routine consultations. Please note online bookings are not available until we reopen.

Previously ordered glasses and contact lenses

We have made all efforts to provide products to clients that were ready prior to Wednesday 25th March. If your new glasses require any fitting adjustments, we can arrange an appointment once we reopen.
Our lab is resuming operations on the 28th April thus any existing orders will be completed and delivered directly to you as soon as possible. We apologise for any inconvenience this may cause.

Supplying contact lenses & solutions during the shutdown

We are still able to order contact lenses if you rely on them for vision correction and have a valid prescription. Our dedicated team will be working from home to organise contact lens orders to be couriered directly to you. Please place an order using our online form or if you require contact lens solutions order here specifying what you need.

Supplying or repairing glasses during the shutdown

We are only able to repair or supply new prescription eyewear in circumstances where you cannot make do with your current eye wear due to it being broken, lost or if it no longer provides adequate vision to carry out usual life activities. We can supply new glasses in a contact-less way such as an exact replacement of a broken or lost pair of glasses.

Our practices will not be open to select goods unless in emergency and essential circumstances.  If you would like to email us a photo of the damage we may be able to offer some tips on how to temporarily repair them and how we can repair them once we reopen. In order to reduce contact and spread of the virus, we will make decisions on a case-by-case basis.

If you require a copy of your prescription or a prescription for eyedrops

Please email requests to

If you require a repeat prescription for eyedrops and have seen us for a consultation in the past 12 months, please let us know which pharmacy you would like to collect your prescription from and if possible, provide us with the email details.

This great article by our friends at Wellington Eye Centre may answer your questions about common eye drops.


Cleaning your glasses

It’s a good idea to clean your glasses regularly. Washing your glasses either with a glasses cleaning solution or under lukewarm tap water with a diluted mild detergent such as hand-soap or dishwashing detergent will help to remove any microbes.

Clean your glasses thoroughly including the nosepads and arms, and dry them with a clean microfibre cloth. It is important to ensure your hands are clean before touching your face or your glasses.

Avoid using any solvents or abrasive products such as alcohol or hand sanitiser on your glasses and lenses as this can damage the materials and will void the manufacturing warranty.

Contact lens wear during COVID-19

There is currently no evidence to suggest that there is any increased risk of infection or that coronavirus can be contracted through contact lens wear. However, it is critical to follow strict hygiene measures by washing your hands thoroughly, followed by drying them, before handling your contact lenses.

It is also important to avoid over-wearing your contact lenses. Discard contact lens cases monthly, and avoid lens wear if you are unwell (in particular with any cold or flu-like symptoms).

Replace and care for your lenses as prescribed – dispose of daily contact lenses each evening (you can recycle all packaging in-store once we reopen!) or disinfect your monthly or two-weekly lenses as instructed by your optometrist, always using fresh solution and avoiding any exposure of your lenses to tap water.

Avoid touching your eyes, especially in high-risk environments, and remember to ask yourself these three questions each time you wear your lenses:

  • Do my eyes feel good with my lenses? There should be no discomfort.
  • Do my eyes look good? There should be no redness.
  • Do I see well? There should be no unusual blurring with either eye.

If you have any concerns, remove your contact lenses and contact us.

Eye health advice

Emergency eye conditions

If you have a sudden onset of any symptoms such as reduced vision or loss of vision, eye pain, double vision, new flashing lights or floaters in your vision, severe headaches or any trauma to the eye please call the practice phone number for an on-call optometrist number.

Red eyes

Conjunctivitis (commonly called pink eye) has been showed to occur in approximately 1 per cent of patients infected with COVID-19, but it is unlikely that a red eye will be the initial symptom of COVID-19. We can initially address any red eye concerns via telehealth consultation.

If you have been in contact with someone or if you have any common signs of COVID-19 (such as coughing, fever, shortness of breath, or sore throat) and red eyes, we recommend that you call your GP or Healthline for advice.

Telehealth consultation

If you have a red eye or any other non-urgent concerns, please contact us so we can offer guidance on what to do next. Please contact us to arrange a telehealth appointment for you via video conference.