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What's happening in our practice

We thank you for your continued support and co-operation during this time. Both our practices are open Monday to Friday. Please call the practice if emergency eye care is required.

Please read below for our protocols under the Covid-19 Protection Framework (Traffic Light settings).

Under all Traffic Light settings all clients and visitors to our practice must:

  • Scan in with the NZ Covid Tracer app or provide details for contact tracing
  • Wear a face covering (if you have a mask exemption please let us know).

Please do not enter our practice if you are unwell with any Covid-19 like symptoms, have been advised to isolate or if you or a close contact are awaiting Covid-19 test results or have had contact with a positive case. Please call us and we will be happy to reschedule your appointment. 

On arrival or prior to your appointment you will be asked Covid-19 risk assessment questions. The screening questions we may ask are:

  • Do you have any symptoms of Covid-19 (new or worsening cough, sneezing and runny nose, fever, temporary loss of smell or altered sense of taste, sore throat, shortness of breath)?
  • Are you or a close contact awaiting Covid-19 test results?
  • Have you or a close contact had contact with a positive case?
  • Have you been to any locations of interest or travelled to certain places?
  • We may ask your vaccination status, however as we are a healthcare service we do not have a My Vaccine Pass requirement. You are not required to disclose or prove your vaccination status if you choose not to and we will provide you eye care regardless of your vaccination status.

All our staff are fully vaccinated and will wear face masks at all times. We have strict hygiene and infection prevention control measures.

We value our continued responsibility for your eye care and thank you for your patience during this challenging time. The safety of you, your family and our staff are paramount to us.

Contactless delivery of products

We can courier your usual contact lenses directly to you. Please place an order using our online form or if you require contact lens solutions order here specifying what you need (courier charges may apply).

Other health & safety measures

We have strict protocols in place as specified by the Ministry of Health and our regulatory board. Below is an overview of some of the other measures we have in place to keep you safe

  • Contact tracing: All visitors details will be recorded and available to the Ministry of Health upon request if required. No medical information will be provided for contact tracing purposes.
  • Coming to your appointment: We will make sure we are on time and we ask that you do the same. Bring only what you need, and we kindly ask that if you require a support person that you only bring one extra person to your appointment in order to limit the number of people in our practice. We will invite you to use sanister when you enter and exit the practice, and we are encouraging cashless payments.
  • Personal Protective Equipment: All staff are wearing masks at all times, incuding within the consultation. All staff are adhering to strict hand hygiene and we have installed face shields on our close contact equipment. Clients must wear a mask to the appointment.
  • Cleaning and disinfection: We always work to the highest health and safety standards. We will have regular scheduled cleaning and disinfection of surfaces and ensure thorough disinfection of our consultation rooms and clinical equipment between each patient.



Cleaning your glasses

It’s a good idea to clean your glasses regularly. Washing your glasses either with a glasses cleaning solution or under lukewarm tap water with a diluted mild detergent such as hand-soap or dishwashing detergent will help to remove any microbes.

Clean your glasses thoroughly including the nosepads and arms, and dry them with a clean microfibre cloth. It is important to ensure your hands are clean before touching your face or your glasses.

Avoid using any solvents or abrasive products such as alcohol or hand sanitiser on your glasses and lenses as this can damage the materials and will void the manufacturing warranty. We sell specific anti-fog treatments for spectacle lenses to help prevent fogging while wearing masks.

Contact lens wear during COVID-19

There is currently no evidence to suggest that there is any increased risk of infection or that coronavirus can be contracted through contact lens wear. However, it is critical to follow strict hygiene measures by washing your hands thoroughly, followed by drying them, before handling your contact lenses.

It is also important to avoid over-wearing your contact lenses. Discard contact lens cases monthly, and avoid lens wear if you are unwell (in particular with any cold or flu-like symptoms). Replace and care for your lenses as prescribed – dispose of  contact lenses as instructed by your optometrist, always use fresh solution to clean contact lenses and avoid any exposure of your lenses to tap water.

Avoid touching your eyes, especially in high-risk environments, and remember to ask yourself these three questions each time you wear your lenses:

  • Do my eyes feel good with my lenses? There should be no discomfort.
  • Do my eyes look good? There should be no redness.
  • Do I see well? There should be no unusual blurring with either eye.

If you have any concerns, remove your contact lenses and contact us.